Marina Safety

The whole team at Thames Sailability has your safety as a priority and should you board Impossible Dream at Shepperton Marina we wish to make you aware of the possible dangers of accessing the boat from the Marina pontoon.

Shepperton Marina strives seven days a week to ensure that the marina is as safe as it could possibly be. Their staff carry out morning rounds every day to ensure the pontoons are clean and safe. 

However the pontoons are floating structures which can be a little unstable, wet at times and have no railings or handrails.  

So do take extra care.  Our crew will always provide support should you need it.

What do I do if I see someone fall into the water?

Go to your closest life ring location, un-hook it and take it with you to the person in the water. Throw the life ring next to where they are (not directly at them), ask them to grab hold of it and gently pull them to the bank/pontoon. For easy access out of the water, use an emergency ladder located at several points on every pontoon. There are also portable emergency ladders located around the marina. Please always contact the Marina office in the event of an emergency so we can assist.

What does the emergency equipment look like?

On each pontoon there are several safety ladders. These are bright yellow ladders that hang off the side of the pontoon and can be used in an emergency to get out of the water.

The fire extinguishers are kept in red cabinets and there is at least one located on every pontoon. Should you have to use one of these, please let the marina office know immediately so we can investigate the incident and replace the extinguisher. Remember to use the correct extinguisher depending on the sort of fire.  Powder or CO2 for electrical fires, foam or powder for flammable liquids, water foam or powder for wood or textile fires.

Life rings are located on every pontoon and in various other locations around the marina. 

What do I do if I discover a fire?

In the event of a fire, alert everyone by shouting Fire, Fire, Fire and sound the fire bell. Evacuate everyone away from the area as quickly and safely as possible. Only attempt to fight the fire if it is safe to do so. Fire extinguishers are located on every pontoon and by the facility buildings. Fire bells are located at the bridge head to every pontoon which will alert everyone that there is a fire. Call 999 and ask for the fire brigade. Call the Marina office so they can assist and escort the fire brigade to the location of the fire. There are instructions on what to do in the event of a fire on every pontoon bridge head next to the fire bell.

What do I do if I have a medical emergency?

If you or one of your guests suffer an injury or are in need of emergency medical assistance, you should telephone 999. Once you have reported the emergency, you should call the Marina office so they can assist you and direct the ambulance to your location. Any non-emergency injuries must be reported to the Marina office.

*If there are any emergencies outside of office hours, you should contact the security service or emergency number:

Security - 02476 998005

Emergency contact – 07973 147126